General
We clean. You relax.
Unicorn Deep Cleaners is a cleaning company that has provided an easy way to book, schedule, and manage all your cleaning appointments online. Our cleaners are employed (not temps or 1099 contractors), insured and bonded, and trained to deliver on Unicorn Deep Cleaners’s 50 Point Checklist.
Ready to relax? You can book here Once you have booked our services, we will send one of our cleaning professionals to make your space sparkle!
Whether or not you’re at the space during your cleaning appointment is up to you! When you make a booking, you’ll be prompted to give us entry instructions. If you have a doorman or can hide a key somewhere, there’s no need for you to be home. Or, feel free to stick around during the clean. Whatever you’re most comfortable with is fine.
In any case, please don’t forget about your appointments. We’ll remind you with an email or text message, but if the cleaner can’t get in the door by following your entry instructions, or if you aren’t home when you said you would be, you’ll be charged a lock-out fee.
Yes, Unicorn Deep Cleaners is insured and bonded. We understand that it is a privilege to be in your home, and we are always careful. In the unlikely event that an object is damaged, please notify us within 48 hours of when the appointment is completed either by email (contact@unicorndeepcleaners.com) or by phone 585-635-9688.
We love animals, but they don’t always love us. If you think your pet may become overly anxious while we are there, please make temporary arrangements while we are in your home. You can leave detailed pet instructions during the online scheduling process.
Residential cleaning
We use and provide environmentally friendly supplies and nearly all equipment required for cleaning your apartment, with a few exceptions.
We do not provide:
- Vacuum;
- Conventional mop and bucket;
- Step stool;
- Toilet brush; or
- Specialty products, including, but not limited to:
- Heavy-duty bathroom cleaner;
- Wood cleaner;
- Bleach; or
- Stainless steel cleaner.
We are happy to use these items, if provided by you, and left out in clear view for our cleaning staff and accompanied by directions on their use.
Our cleaners bring a travel wet/dry mop that will be used on non-carpeted areas. If you do not have a vacuum, the cleaner will not be able to properly clean any carpeted areas.
We provide a customized post-construction clean for these types of situations. Please contact us at 585-635-9688 or email contact@unicorndeepcleaners.com to coordinate this and receive pricing information.
Yes, special instructions can be left for the cleaning professional when you schedule your appointment online. After the clean is complete, you can rate your Unicorn Deep Cleaners experience and provide feedback submitting to contact@unicorndeepcleaners.com.
Commercial Cleaning
We understand that a clean workspace can reduce the likelihood of employees getting sick, thus allowing your business to be more productive (and more profitable).
A clean workspace has been shown to reduce the probability of catching the common cold by 80% and reduce absenteeism by 46%!
Source: http://www.issa.com/member-benefits/value-of-clean/value-of-clean-infographic/value-of-clean-infographic-full.html
We clean during both. Our cleaning staff is able to clean day and night, depending on your preference.
Many customers give us a key for after-hours cleaning, so we can clean without disrupting your work. Our cleaning staff are insured and bonded, and Unicorn Deep Cleaners will coordinate all necessary documentation with your building manager.
Yes, all of our cleaners come outfitted with a full kit of cleaning supplies & equipment to bring on site. If you select ongoing service, we also provide heavy equipment such as vacuums, mops, dry mops, and squeegees.
Absolutely. Unicorn Deep Cleaners takes pride in on our quality control. Our Quality Control Manager typically joins the cleaners on their first clean, and follows up periodically, by email and in person, to make sure we consistently do a great job.
Billing
We accept all major credit and debit cards with a MasterCard, Visa, Discover Network, American Express logo.
We do not accept cash payments. Tips may be given in cash form (optional).
Your credit card will be charged at midnight on the day that your appointment takes place. You will receive an automated email with the transaction summary to notify you when and how much your card is charged.
To switch your billing information, simply log into our online portal using your username and password and edit your billing information in the “Settings” section of the website.
We assess a $50 cancellation fee to appointments not canceled by 3PM EST the day before the appointment, unless that clean is a specialty clean. For specialty cleans (including but not limited to post-construction/post-renovation cleans), a cancellation fee amounting to 50% of the price quoted for that specialty clean will be applied to appointments not canceled by 3PM EST the day before the appointment.
Tips are not required but are certainly appreciated by our cleaners.